MBANK — the most technologically advanced bank in Kyrgyzstan according to Customer Choice Index 2026

Within the closed presentation of the Customer Choice Index 2026, which took place on April 17 at Sheraton Bishkek, MBANK was recognized as the leader in the nomination “Most Technologically Advanced Bank”.

This is not just an award, but the result of a large-scale study based on more than 270 mystery shopping assessments and the evaluation of 20 banks in Kyrgyzstan across key stages of the customer journey.

The Customer Choice Index is an annual customer experience study that tracks market dynamics over several years. According to the data, the index in Kyrgyzstan has been analyzed since 2022 and shows steady growth through 2026.

The customer experience indicator in practice reflects how users interact with the bank, from the first touchpoint to in-branch service.

It is precisely customer-centricity and technological advancement that became the decisive factors that enabled MBANK to take the lead.

Today, MBANK is not just a bank, but a full-fledged fintech ecosystem where:
digital services operate fast and reliably
most operations are available online
customers receive a convenient and seamless experience without unnecessary steps

Against the backdrop of one of the market’s key challenges, the gap between online and offline channels, MBANK demonstrates what truly seamless banking should look like.

This award confirms our position and defines our development trajectory:
it guarantees an exceptional level of digital competencies
it strengthens recognition from both the expert community and customers
it demonstrates a clear market fact: the future of banking belongs to technology

MBANK does not simply follow trends, it shapes them.
And this victory once again proves that innovation, convenience, and customer experience are the top priorities here.

MBANK - the first digital bank! Made in Kyrgyzstan!
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