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Information and consultation requests:

Flight, train, and bus schedules

Reference information about centers and medical institutions

Currency exchange rates, ATMs, bank branches

Reference information about government and medical institutions, etc.

Contact information for any institution

Any reference and informational inquiries

2. Reference information about MBANK Premium cardholder privileges:

Information about privileges, including discounts and special offers

Any other information about cardholder privileges

Brief information on using Visa emergency services and redirecting clients to the appropriate Visa phone numbers

Contact information for any institution

Connection to Visa support lines

3. Organizational requests. Booking, ordering, and purchasing worldwide:

Tickets for cinemas, nightclubs, theaters, as well as concerts and sports events

Restaurant table reservations

Flower orders and delivery

Organizing ticket purchases/participation/registration for any events: concerts, trainings, fashion shows, sports competitions, etc.

Ordering food and beverages

Placing orders for goods and services on behalf of the cardholder

Reminder services: personal reminders for all important events — birthdays, meetings, sports events, doctor appointments, water delivery, stationery, etc.

“Alarm Clock” service

Reminder services

4. Travel:

Organization and/or development of special/personal tours and/or travel itineraries worldwide and other travel services

Booking and delivery of airline and train tickets

Hotel room bookings and accommodation options worldwide

Travel advice

Transfer arrangements

Development of travel routes anywhere in the world

Issuance of travel insurance policies

Car rental

Booking guide and escort services

Assistance with lost luggage and support throughout the search process

Help with compensation claims for flight delays or cancellations

5. Household-related requests:

Help finding domestic staff

Searching and ordering cleaning services

Dry cleaning and other household services

Emergency lock opening

6. Other services:

Event listings: concerts, sports events, festivals, etc.

Schedules of any entertainment events

Hotel room bookings and accommodation options worldwide

Booking places in entertainment complexes and restaurants

Results of any global events, including sports

Offers and assistance in organizing any events upon client request

Gift ideas and ordering

Booking services of entertainers, hosts, invited stars

Searching, purchasing, and delivering goods worldwide on behalf of the client

Personal shopper services

Any other requests that do not violate the laws of Kyrgyzstan or moral standards

The Concierge service is available 24 hours a day, 7 days a week.

You can make any requests that do not violate laws or moral standards.

Missed flight

Missed connecting flight

Buyer protection

Flight delay

Baggage delay

* Compensation for flight or baggage delay of more than 4 hours
* Insurance coverage extends to the cardholder’s spouse and children

The insurance is activated automatically if, before the trip:

You paid for your round-trip tickets with the MBANK Premium card

You booked and paid for accommodation with the MBANK Premium card before the trip

You paid for both tickets and accommodation with the MBANK Premium card before the trip

DragonPass is an international program that provides access to airport lounges around the world.

At the entrance to the lounge, you must present your MBANK Premium card. A boarding pass and a valid ID are required. The name on the card, boarding pass, and ID must match. If the card is active and free visits are available, you can access the lounge at no cost. If free visits have been used up, a fee of $32 will apply.

Up-to-date information on airports will become available in the MBANK mobile app after opening an MBANK Premium card.