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Information and consultation requests:

• Flight, train, and bus schedules

• Reference information about centers and medical institutions

• Currency exchange rates, ATMs, bank branches

• Reference information about government and medical institutions, etc.

• Contact information for any institution

• Any reference and informational inquiries

2. Reference information about MBANK Premium cardholder privileges:

• Information about privileges, including discounts and special offers

• Any other information about cardholder privileges

• Brief information on using Visa emergency services and redirecting clients to the appropriate Visa phone numbers

• Contact information for any institution

• Connection to Visa support lines

3. Organizational requests. Booking, ordering, and purchasing worldwide:

• Tickets for cinemas, nightclubs, theaters, as well as concerts and sports events

• Restaurant table reservations

• Flower orders and delivery

• Organizing ticket purchases/participation/registration for any events: concerts, trainings, fashion shows, sports competitions, etc.

• Ordering food and beverages

• Placing orders for goods and services on behalf of the cardholder

• Reminder services: personal reminders for all important events — birthdays, meetings, sports events, doctor appointments, water delivery, stationery, etc.

• “Alarm Clock” service

• Reminder services

4. Travel:

• Organization and/or development of special/personal tours and/or travel itineraries worldwide and other travel services

• Booking and delivery of airline and train tickets

• Hotel room bookings and accommodation options worldwide

• Travel advice

• Transfer arrangements

• Development of travel routes anywhere in the world

• Issuance of travel insurance policies

• Car rental

• Booking guide and escort services

• Assistance with lost luggage and support throughout the search process

• Help with compensation claims for flight delays or cancellations

5. Household-related requests:

• Help finding domestic staff

• Searching and ordering cleaning services

• Dry cleaning and other household services

• Emergency lock opening

6. Other services:

• Event listings: concerts, sports events, festivals, etc.

• Schedules of any entertainment events

• Hotel room bookings and accommodation options worldwide

• Booking places in entertainment complexes and restaurants

• Results of any global events, including sports

• Offers and assistance in organizing any events upon client request

• Gift ideas and ordering

• Booking services of entertainers, hosts, invited stars

• Searching, purchasing, and delivering goods worldwide on behalf of the client

• Personal shopper services

• Any other requests that do not violate the laws of Kyrgyzstan or moral standards

The Concierge service is available 24 hours a day, 7 days a week.

You can make any requests that do not violate laws or moral standards.

• Missed flight

• Missed connecting flight

• Buyer protection

• Flight delay

• Baggage delay

* Compensation for flight or baggage delay of more than 4 hours
* Insurance coverage extends to the cardholder’s spouse and children

The insurance is activated automatically if, before the trip:

• You paid for your round-trip tickets with the MBANK Premium card

• You booked and paid for accommodation with the MBANK Premium card before the trip

• You paid for both tickets and accommodation with the MBANK Premium card before the trip

DragonPass is an international program that provides access to airport lounges around the world

At the entrance to the lounge, you must present your MBANK Premium card. A boarding pass and a valid ID are required. The name on the card, boarding pass, and ID must match. If the card is active and free visits are available, you can access the lounge at no cost. If free visits have been used up, a fee of $32 will apply.

Up-to-date information on airports will become available in the MBANK mobile app after opening an MBANK Premium card.