Technical Update of MBusiness and MBANK: July 31 – August 3

We are upgrading the Bank’s internal systems and migrating to a new technical infrastructure. This large-scale update will affect MBusiness as well as certain services in MBANK and MIslamic. The maintenance will be carried out in a planned manner from 1:00 PM on July 31 through August 3.

We are carefully monitoring every stage of the migration to ensure that all services return to normal operation once the update is complete.

What will be affected

Please note: starting July 30—one day before the rest of the services—partial and full early repayment of loans in MBANK and MBusiness, financing and installment plans through M+ and Adal, as well as loan applications, will be temporarily unavailable.

Starting July 31, the following services will be temporarily unavailable:

• Installment payments via M+ and Adal in MMarket, MTicket, and MTravel;
• Opening new deposits (viewing and closing existing deposits will remain available);
• All operations related to the Mudaraba product (profit payments will be made by August 10);
• Scheduled loan repayments in MBANK and MBusiness;
• Ordering new MBANK, MJunior, and MIslamic cards;
• Registration of new users;
• Updating passport information;
• Updating phone numbers;
• SWIFT transactions;
• Opening and closing bank accounts.

Important: Your existing cards, money transfers, and MPay will continue to operate as usual.

From August 1 to August 3, all MBANK branches across Kyrgyzstan will be closed.

MBusiness

Access to the MBusiness mobile app and web version will be temporarily suspended throughout the update period.

We recommend completing the following before 1:00 PM on July 31:

• Process important payments, transfers to counterparties, and employee payroll;
• Pay taxes;
• Save any account statements or banking details you may need during the update period;
• Repay loans;
• Inform employees using MBusiness about the temporary service interruption.

MKassa

Payments via POS terminals, QR codes, bank cards, and MPay will continue to operate as usual.

The MKassa mobile app and web version will also remain available, allowing you to monitor your transaction history in real time.

The following features will be temporarily unavailable:

• Exporting detailed account statements;
• Transferring funds to bank accounts;
• Viewing the available balance.

These features will be restored once the update is complete.

If your scheduled repayment date for a loan, financing, or installment plan in MBusiness, MBANK, MIslamic, or M+ falls between August 1 and August 4, there's no need to worry.

If you make your payment by August 5 (inclusive), it will not affect your credit history, and no late payment penalties will be charged.

Thank you for your understanding!