Technical Update of MBusiness and MBANK: July 31 – August 3
We are upgrading the bank’s internal systems and migrating to a new technical platform. This upgrade will affect MBusiness, as well as certain services in MBANK and MIslamic. The work will be carried out in a planned and phased manner from July 31 to August 3. We are carefully managing every stage of the process to ensure that all services operate reliably and as usual once the upgrade is complete.
Please note: From August 1 to August 3, MBANK branches across Kyrgyzstan will operate according to their regular business hours.
Despite the upgrade, payment cards, money transfers, payments (including QR payments), MPay, and ATMs will continue to operate as usual.
MBANK / MIslamic
Starting July 30—one day earlier than the other services—the following will be temporarily unavailable:
- Partial and full early repayment of loans, financing, and M+ and Adal installment plans;
- Submission of new loan applications.
Starting July 31, the following services will be unavailable:
- Scheduled repayments for loans, financing, and installment plans;
- The Loans and Installments sections in the MBANK app;
- Installment payments via M+ and Adal, including in MMarket, MTicket, MTravel, and MProfi;
- Opening new deposits and early closure of deposits (closing upon maturity, interest accrual, and deposit top-ups will remain available);
- All operations related to the Mudaraba product (profit will be paid by August 10);
- SWIFT transactions (from 1:00 PM on July 31);
- Issuance and reissuance of payment cards, including via card vending machines;
- Opening and closing bank accounts;
- Registration of new users;
- Updating passport information and phone numbers.
Important: If your scheduled payment falls between August 1 and August 4, you can make the payment in advance by July 31. If that is not convenient, don't worry—you may complete your payment by 4:00 PM on August 5 after the upgrade. In this case, your credit history will not be affected, and no penalty fees will be charged.
MBusiness
Starting July 31, access to the MBusiness mobile app and web version will be unavailable for the duration of the technical upgrade.
We recommend completing the following before 4:00 PM on July 31:
- Make important payments, transfers to business partners, and salary payments;
- Pay taxes;
- Save any account statements or banking details you may need during the upgrade;
- Notify employees using MBusiness about the temporary service interruption;
- Print your static QR code from the app for accepting payments;
- Complete SWIFT transfers (before 1:00 PM);
- Repay loans (before 11:00 AM).
Important: You will still be able to accept payments using your static QR code as usual. However, installment payments via M+ and Adal will not be available.
MKassa
Payments via POS terminals and QR codes will continue to operate as usual. The MKassa mobile app and web version will also remain available, allowing you to view your transaction history in real time.
Starting July 31, the following functions will be temporarily unavailable:
- Withdrawal of funds to bank accounts;
- Exporting detailed account statements;
- Viewing the available balance.
Once the technical upgrade is complete, all services and functions of MBANK, MIslamic, MBusiness, and MKassa will be fully restored and available as usual.
Thank you for your trust!