A Mistaken Transfer Is No Longer a Problem: MBANK Launches a Safe Money Return Service

Everyone knows that anxious moment: the wrong contact, an extra zero in the amount — and the money is already sent. In the past, such mistakes often turned into a real headache, involving phone calls, explanations, and waiting for a response.

MBANK is changing the rules of the game.

For the first time in Kyrgyzstan, returning mistaken transfers is now available directly in the MBANK app — without calling the recipient, visiting a bank branch, or dealing with unnecessary steps. Everything is fully online and takes just a couple of clicks.

This service solves several common customer issues at once: it reduces stress in the moment of error, saves time, and eliminates unnecessary disputes and actions. Customers manage the entire process themselves within the app — transparently and securely.

If you accidentally sent money to the wrong person, you can instantly send the recipient a return request.

If you received a transfer from an unknown sender, you can return the funds just as easily — with one tap.

As a result, MBANK clients maintain full control over their financial transactions, and unexpected situations are resolved quickly and technologically.

How to Return a Mistaken Transfer in MBANK

1) If You Sent Money by Mistake (You Are the Sender)

1. Open the MBANK app

2. Go to Transaction History

3. Find the transfer made within the last 14 days and open its details

4. Tap “Request a Return”

The recipient will receive a notification and only they can decide whether to approve or decline the return.
The bank does not guarantee a refund — it is possible only with the recipient’s consent.

2) If You Received Money from an Unknown Contact (You Are the Recipient)

1. Open the MBANK app

2. Go to Transaction History and find the incoming transfer (within the last 14 days)

3. Open the transfer details

4. Tap “Return Money”

The funds will be automatically returned to the sender.

Important Information

• A return is only possible with the recipient’s consent

• You can request a return within 14 days after the transfer

• The return request remains active for 7 days

• All actions are recorded in history as “Transfer Return”

• Both parties receive notifications

Now, a mistaken transfer is no longer a reason to worry. The return process is designed to be as simple and clear as any familiar action in the app.

MBANK — services that give you confidence in any situation.