Changes in fees for processing financial claims (chargeback) for Visa and Mastercard cards

Dear customers,

Please be informed that starting from April 8, 2026, MBANK introduces changes to the fees for processing financial claims related to transactions carried out on the Internet and via third-party bank devices (chargeback procedures through international payment systems Visa and Mastercard).

Key changes:

1. Change in chargeback processing fee:

• for residents of the Kyrgyz Republic — KGS 500 (five hundred) or equivalent in the card currency at the Bank’s exchange rate on the date of debit;
• for non-residents — USD 8 (eight) / EUR 8 (eight) or equivalent in the account currency at the exchange rate on the date of debit.

2. Introduction of a unified tariff:
The fee applies to all types and categories of Visa and Mastercard cards, regardless of their level, class, or premium status.

3. Additional fees of international payment systems (Visa and Mastercard):
Fees established by international payment systems related to the processing of financial claims (including arbitration, compliance, and other dispute stages) will be charged at actual cost in accordance with the applicable tariffs of the payment systems on the date the procedure is initiated.

Please take these changes into account when using your bank cards.

The updated tariffs will come into effect on April 8, 2026.