Questions and answers
The issue cost is 15,000 soms (first year of service inclusive).
Up to 2,000 soms (minimum 100 soms).
- Lost/damaged baggage (up to $3,000, maximum $625 per bag)
- Baggage delay (more than 4 hours) — $500
- Trip cancellation or curtailment (up to $7,500)
- Trip delay (more than 4 hours) — $500
- Missed connecting flight — $500
- Travel accident (up to $500,000)
- Medical expenses and emergency evacuation (up to $500,000)
- Emergency services available
- Hospital stay (one-time payment) - $100 per day
- Unique benefit - no deductible and one-time payment of a portion of benefits
Mastercard Restaurant Offers is a program of discounts and special offers at airport restaurants. It includes instant discounts on purchases, free promotions, and dining vouchers.
- Discounts: 10% to 25%
- Vouchers: fixed value of £15 / $20
- Available at over 1,000 restaurants worldwide
- 3% for in-store purchases (POS transactions);
- 3% for online purchases (e-commerce);
- 7% for purchases in categories with MCC 5094 (jewelry).
LoungeKey is a loyalty program that provides premium bank card holders with access to airport lounges worldwide, regardless of class of travel or airline.
LoungeKey access instructions:
- Install the LoungeKey app or visit www.loungekey.com.
- Register using your Mastercard World Elite card.
- Find the nearest airport lounge.
- Present your card or QR code from the app upon entry.
- LoungeKey — for lounge access
- Mastercard Travel Experiences — for booking Fast Track and Restaurant Offers
- Flexiroam — for connecting to the global internet
All apps are available in the App Store and Google Play.
You can order a Mastercard World Elite card at any MBANK branch.
Our specialists will help you choose the card currency (KGS / USD / EUR), complete the application, and issue it.
Card issuance takes 3 to 5 business days.
You will receive a notification when your card is ready via SMS or in the MBANK app.
The card provides global insurance coverage for you and your family.
The coverage includes:
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Medical expenses up to USD 500,000
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Emergency evacuation and repatriation up to USD 500,000
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Accident insurance up to USD 500,000
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Compensation for lost luggage, flight delays, and trip cancellations
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Daily cash benefit for hospitalization — USD 100 per day
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Coverage for spouses, children, household helpers, as well as visiting parents and children
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Insurance is valid worldwide, including countries in the Schengen Area
Flexiroam is a global eSIM provider, providing internet access in over 200 countries without changing your SIM card.
How to activate:
- Download the Flexiroam app (App Store / Google Play).
- Select the Mastercard offer and enter your card details.
- Activate your eSIM and get 3GB of free data for 15 days.
- Purchase additional packages as needed at a 15% discount.
Your spouse is 100% covered, and your children and domestic helper are 25%. Visiting parents and children are also covered.








