Important update: all customer support is now available in a single online chat in MBANK
We are doing everything to make your experience more convenient, so we are combining all support channels into one — the Online Chat in the MBANK app, where you can receive help faster, easier, and more securely.
Why Online Chat?
It is built directly into the app, works in real time, and allows you to quickly resolve any issues related to the bank’s services.
You can write:
• as a Guest — for general questions without authorization;
• as a Client — after logging into the app to receive more personalized and accurate support.
How to open Online Chat:
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Open the MBANK app;
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Go to the Support section;
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Select Online Chat.
Direct link:
https://app.mbank.kg/native/support/chat
❗️ Regarding the discontinuation of support in WhatsApp and Telegram
Due to the transition to a unified service channel, support for individuals in WhatsApp and Telegram will be discontinued starting December 8, 2025.
We remain available — now in one convenient place where we can assist you even faster.
Thank you for being with MBANK!